1. Introduction
SHPD (“we”, “our”, “us”) provides international shipping and logistics services through our website and mobile application.
This Privacy Policy explains how we collect, use, store, and protect your information when you access our website (shpd.world) or use the SHPD mobile app.
By using SHPD, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect information to provide shipping services, fulfill orders, improve our platform, and comply with legal obligations.
2.1 Personal Information
When you create an account, place an order, or use our app, we may collect:
Name
Email address
Phone number
Pickup and delivery addresses
Account login details
Payment information (processed securely via Stripe or Apple Pay)
2.2 Shipment Information
To fulfill your shipment request, we may collect:
Item descriptions
Photos of items you upload
Packaging details
Tracking numbers
Recipient information
2.3 Location Information
If enabled, the SHPD app may collect:
Precise location (GPS) to assist with pickup services
Manually entered location/address data
You can disable location services at any time.
2.4 Device & Usage Data
We automatically collect:
Device type and operating system
App version
Interaction data (how you use the app)
Crash logs and diagnostics
This is collected via secure analytics tools to improve app performance.
2.5 Website Browsing Data
On our website, we collect:
IP address
Cookies
Browser information
Website analytics
3. How We Use Your Information
We use your data for the following purposes:
3.1 To Provide and Improve the SHPD Service
Processing orders
Scheduling pickups
Delivering shipments
Providing customer support
Sending shipment updates and tracking information
3.2 App Functionality
Account creation and management
Photo uploads for item verification
Address verification
Payment processing (via Stripe / Apple Pay)
3.3 Analytics and Service Improvement
We use analytics to:
Improve app stability
Optimize the user experience
Detect crashes and errors
Analyze usage trends
3.4 Legal Compliance
We may process data to:
Meet tax, customs, and shipping regulations
Prevent fraud
Respond to lawful government requests
4. How We Share Your Information
We do not sell or rent your personal information.
We only share data with:
4.1 Shipping Partners
To fulfill deliveries, we share necessary information such as:
Sender and recipient details
Package information
Pickup addresses
Contact phone numbers
4.2 Payment Providers
Payment data is processed securely by:
Stripe
Apple Pay
SHPD does not store full payment card details.
4.3 Service Providers
We may share limited information with:
Cloud hosting providers
Analytics tools (e.g., Firebase)
Customer support tools
4.4 Legal Requests
Information may be disclosed if required to:
Comply with the law
Respond to legal processes
Protect the rights and security of SHPD and users
5. Cookies and Tracking Technologies
We use cookies on our website to:
Improve performance
Analyze traffic
Personalize content
You may disable cookies in your browser, but some features may not function.
The SHPD mobile app does not use cross-app or advertising tracking.
6. Data Security
We use appropriate technical and organizational measures to protect your information, including:
Encrypted connections (HTTPS)
Secure data storage
No method of transmission is 100% secure, but we take all reasonable steps to safeguard your data.
7. Data Retention
We retain data only for as long as necessary:
Account information: while your account is active
Shipment records: as required for logistics, tax, and customs regulations
Uploaded photos: until shipment completion
Analytics and diagnostics: limited periods for improvement
You may request deletion at any time (see Section 8).
8. Your Rights
Under GDPR, you have the right to:
Access your data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict processing
Object to certain uses
Request data portability
To exercise these rights, email: support@shpd.tech
9. Children’s Privacy
SHPD is not intended for children under 13.
We do not knowingly collect personal data from minors.
If we become aware of such data, we will delete it.
10. International Transfers
As a company based in the EU (Spain), your information may be processed in other countries by our trusted partners.
When data is transferred outside the EU, we ensure it is protected under GDPR-compliant safeguards.
11. Digital Services Act (DSA) Compliance
As required by the EU Digital Services Act:
SHPD provides clear contact information
We act as a commercial service provider
Users may contact us for complaints or data requests at: support@shpd.tech
12. Updates to This Privacy Policy
We may update this policy periodically.
The “Last Updated” date reflects the latest changes.
Continued use of our services after updates indicates acceptance.
13. Contact Information
For privacy or data-related questions, contact us:
support@shpd.tech
Paseo De Olmos 20, 28005 Madrid, Spain