SHPD Support

Version 1.0 | Last Updated: Nov 13, 2025

1. Introduction

Welcome to SHPD Support. This page provides information on how to contact us, access help, and understand the assistance available to you when using the SHPD mobile app and website (shpd.world).

If you have questions about shipments, pickups, payments, account issues, or technical problems, this page outlines the correct way to get help.

2. Contact Information

2.1 Email Support
You can contact us at:
support@shpd.tech
We typically respond within 24 hours.

2.2 Business Address
PHOENIRA SYSTEMS SL
Paseo de los Olmos 20
Madrid, Spain

2.3 Support Hours
Monday–Friday: 9:00–18:00 (CET)
Saturday–Sunday: Limited support for urgent shipment issues.

3. Frequently Asked Questions

3.1 How do I book a shipment?
Open the SHPD app, enter your package details, upload item photos, select your destination, choose a pickup time, and complete the payment process.

3.2 Can I track my shipment?
Yes. You can track all shipments in real-time within the app under “My Shipments.”

3.3 What items cannot be shipped?
Prohibited items include:

  • Weapons, ammunition, explosives

  • Drugs or controlled substances

  • Toxic, flammable, or dangerous goods

  • Cash, stolen property, or counterfeit items

  • Live animals

  • Perishables without required authorization

Restrictions may vary by logistics partner.

3.4 How do I cancel or modify a shipment?
If the package has not been picked up, contact support to request a modification or cancellation. Refund eligibility depends on the policies of our logistics partners.

3.5 What happens if I miss my pickup?
You may need to reschedule. Additional fees may apply depending on the carrier.
Contact support for assistance.

3.6 How do I delete my SHPD account?
Send an email to support@shpd.tech from the same email address linked to your SHPD account.
Your account will be permanently removed except for data retained for legal, tax, or customs compliance.

3.7 My payment failed. What should I do?
Verify your card details or try a different payment method.
SHPD supports Stripe and Apple Pay.

3.8 Is my personal data secure?
Yes. SHPD adheres to strict data protection standards under GDPR.
Learn more at: https://shpd.world/privacy

4. About SHPD

SHPD is a shipping and logistics platform designed to make international shipments simple and reliable.
We specialize in shipments from Spain to Latin America and other global destinations.

Our mission is to provide a fast, transparent, and user-friendly shipping experience.

5. Important Notices

  • SHPD does not ship restricted or prohibited items.

  • SHPD is not responsible for delays caused by logistics partners, customs inspections, or external operational issues.

  • Users are responsible for providing accurate weights, dimensions, and photos for their packages. Incorrect information may result in extra fees or shipment delays.

6. Additional Resources

7. Contact Information

For any questions or support needs, contact:
support@shpd.tech
Paseo de los Olmos 20, 28005 Madrid, Spain