1. About SHPD
SHPD is a platform that allows users to:
Create and manage international shipments
Upload photos of items
Schedule pickups and deliveries
Track packages
Communicate with support
Manage accounts and payment information
SHPD partners with logistics providers to fulfill shipping services.
2. Eligibility
SHPD is available to users of all ages.
However:
If you are under 18, you may use SHPD only with the permission and supervision of a parent or legal guardian.
If you are under 13, you may NOT provide personal information unless a parent or guardian consents to your use of SHPD.
Parents/guardians are responsible for:
Monitoring the minor’s use of the app
Reviewing shipment information
Ensuring that shipments are lawful and compliant
SHPD does not knowingly collect personal data from children under 13 without parental consent.
3. Account Registration
To use SHPD, you may be required to create an account using:
Email and password
Phone number
Sign in with Apple
You are responsible for:
Maintaining the security of your account
Ensuring information is accurate
Notifying SHPD of unauthorized access
We may suspend or terminate accounts for fraud, abuse, or violation of these Terms.
4. Shipments and Prohibited Items
By creating a shipment, you confirm that:
All information provided is accurate
Uploaded photos are real and not misleading
Items comply with all shipping & customs regulations
Prohibited items include but are not limited to:
Firearms, ammunition, explosives
Drugs or controlled substances
Toxic, flammable, or dangerous materials
Stolen or counterfeit items
Live animals
Cash or items of exceptional value (unless pre-approved)
Perishable goods without proper authorization
Each shipping partner may have additional restrictions.
If you attempt to ship prohibited items, SHPD may:
Cancel the shipment
Deny refunds
Notify authorities if required
5. Pricing, Payments & Adjustments
Shipping prices displayed in the app are based on the information you provide.
You agree that:
Prices may change if the package is heavier, larger, or different than declared
Customs fees, taxes, or duties may apply in the destination country
Additional charges may apply for failed pickups or incorrect addresses
Payments are processed securely via:
Stripe
Apple Pay
SHPD does not store your full payment card details.
6. Pickups and Delivery
Pickup and delivery times are estimates.
Delays may occur due to:
Weather conditions
Customs inspections
Operational constraints of the courier
Recipient unavailability
You are responsible for:
Being available at the scheduled pickup time
Providing correct and complete addresses
Properly packaging items
SHPD is not responsible for delays caused by third-party carriers.
7. Cancellations & Refunds
Refund policy:
Before pickup: full or partial refund may be available
After pickup: refunds depend on partner carrier policies
If prohibited items are found: no refund is provided
Refunds may take 5–10 business days depending on payment provider.
8. User Responsibilities
You agree not to:
Use SHPD for illegal or fraudulent activity
Upload harmful or illegal content
Interfere with the SHPD app or systems
Misuse discounts or referral programs
SHPD may suspend or terminate your account for violations.
9. Intellectual Property
All app content, branding, images, logos, and software are owned by PHOENIRA SYSTEMS SL.
You may not:
Copy
Modify
Reproduce
Reverse-engineer
Distribute
any part of SHPD without written consent.
10. Third-Party Services
SHPD works with third-party partners, including:
Logistics providers
Payment processors (Stripe, Apple Pay)
Analytics tools (e.g., Firebase)
Cloud hosting providers
Using SHPD means you agree to the terms of these partners where applicable.
11. Limitation of Liability
To the maximum extent permitted by law:
SHPD is not liable for indirect, incidental, special, or consequential damages
SHPD is not responsible for losses caused by courier delays or customs
SHPD does not guarantee constant availability of the app
Your sole remedy for dissatisfaction is to discontinue use of the Service.
12. Data Protection & Privacy
Your use of SHPD is governed by our Privacy Policy, available at:
👉 https://shpd.world/legal-terms/privacy-policy
SHPD complies with:
EU GDPR (General Data Protection Regulation)
DSA (Digital Services Act)
Apple App Store policies
You may request access, correction, or deletion of your data.
13. Account Deletion
You may delete your account by contacting:
📧 support@shpd.tech
Upon deletion:
Your account will be permanently removed
Shipment records required by law may be retained
Data needed for tax or customs compliance may be kept as required
14. Changes to These Terms
SHPD may update these Terms at any time.
Updates will be posted with a new “Last Updated” date.
Continued use of SHPD after updates constitutes acceptance.
15. Governing Law
These Terms are governed by the laws of Spain.
Any disputes will be resolved in the courts of Madrid, Spain.
16. Contact Us
For support or questions about these Terms:
support@shpd.tech
Paseo De Olmos 20, 28005 Madrid, Spain
Thank you for choosing SHPD — Shipping Made Easy.