Privacy Policy

1Introduction

SHPD Global Services Ltd. and its subsidiaries and affiliates (collectively, "SHPD," "we," "our," or "us") respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of the SHPD platform and services.

This Privacy Policy applies to all users of the SHPD platform, including Travelers and Senders (as defined in our Terms and Conditions), as well as to individuals who otherwise access or use our websites, applications, or services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use the Services. We may modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website prior to the effective date of the changes. Your continued use of the Services after we make changes indicates your acceptance of those changes.

2Data Controller

SHPD Global Services Ltd. is the data controller responsible for your personal data. For all matters related to data protection, you may contact our Data Protection Officer at privacy@shpd.com or by mail at 123 Technology Plaza, Suite 400, London, EC2A 1NP, United Kingdom.

3Categories of Personal Data We Collect

3.1 Information You Provide to Us

We collect information that you provide directly to us, including:

3.1.1 Registration and Profile Information

• Full name
• Email address
• Phone number
• Date of birth
• Home or work address
• Profile picture
• Biographical information
• Government-issued identification documents (passport, driver's license, national ID)

3.1.2 Verification Information

• Identity verification data (documentation and biometric data)
• Background check information where applicable
• Employment history
• Educational background

3.1.3 Financial Information

• Bank account information
• Payment card details (processed securely through our payment service providers)
• Billing address
• Tax identification information

3.1.4 Communications and Interactions

• Messages exchanged with other users through the platform
• Communications with SHPD support
• Feedback, reviews, and ratings
• Survey responses
• Information provided in relation to disputes or claims

3.1.5 Travel and Delivery Information

• Travel itineraries and schedules
• Pickup and delivery locations
• Item details and descriptions
• Item value declarations
• Customs and shipping documentation

3.2 Information We Collect Automatically

When you access or use our Services, we automatically collect:

3.2.1 Device and Connection Information

• Device type, model, and operating system
• Browser type and version
• Mobile device identifiers (such as your device ID, advertising ID)
• IP address
• Connection information (ISP, browser type, timestamp)
• Language preferences
• Referring and exit pages

3.2.2 Location Information

• Precise geolocation data (with your consent)
• Approximate location based on IP address
• WiFi and Bluetooth information
• Cell tower triangulation data

3.2.3 Usage and Interaction Information

• Pages or screens viewed
• Time spent on pages or screens
• Navigation paths and clickstream data
• Features and functions used
• User activity and interaction patterns
• Date and time of activities
• Error logs and performance data

3.2.4 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with our Services. Please refer to our Cookie Policy for more details on how we use these technologies.

3.3 Information We Obtain from Third Parties

We may receive information about you from third parties, including:

• Authentication and verification service providers
• Background check providers
• Payment service providers
• Social media platforms (if you connect your SHPD account to such platforms)
• Business partners, such as travel agencies or logistics companies
• Publicly available sources
• Marketing and analytics providers
• Fraud prevention and security vendors

4How We Use Your Personal Data

We use your personal data for the following purposes:

4.1 Provide, Improve, and Develop the Services

• Create and maintain your account
• Enable you to access and use the Services
• Process and facilitate Delivery Arrangements between Senders and Travelers
• Process payments and administer your transactions
• Facilitate communication between users regarding Delivery Arrangements
• Provide customer support and respond to your requests
• Improve and optimize the Services
• Develop new features, products, and services
• Conduct research and analytics to improve user experience
• Debug to identify and repair errors
• Facilitate the technical functioning of the Services

4.2 Safety, Security, and Compliance

• Verify your identity and eligibility to use the Services
• Conduct background checks and screening (where applicable and permitted by law)
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activities
• Conduct security investigations and risk assessments
• Verify or authenticate information provided by you
• Resolve disputes between users
• Enforce our Terms and Conditions, Community Guidelines, and other policies
• Comply with legal obligations, including responding to legal requests, court orders, and subpoenas
• Protect the rights, safety, and property of SHPD, our users, and others

4.3 Personalization and Communication

• Personalize your experience with the Services
• Provide tailored content, recommendations, and features
• Send you service-related notifications, updates, security alerts, and support messages
• Communicate with you about products, services, offers, promotions, and events
• Process and deliver contest entries and rewards
• Facilitate social sharing functionality
• Measure the effectiveness of marketing campaigns

4.4 Legal Bases for Processing

We process your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.
• Compliance with Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

5.1 Other Users of the Services

When you use the Services, certain information is shared with other users:

• For Travelers: We share your profile information, including your name, profile photo, biography, ratings, reviews, approximate location, travel plans, and delivery preferences with potential Senders.
• For Senders: We share your profile information, including your name, profile photo, biography, ratings, reviews, approximate location, and item details with potential Travelers.
• For All Users: Once a Delivery Arrangement is confirmed, we share additional information necessary to facilitate the delivery, such as precise pickup and delivery locations, contact information, and messaging capabilities.

5.2 Service Providers

We engage various third-party service providers to help us operate, provide, improve, and market the Services, including:

• Payment processors
• Identity verification services
• Background check providers
• Cloud storage and hosting providers
• Customer support services
• Analytics providers
• Marketing and advertising partners
• Communication and messaging platforms
• Fraud prevention and security vendors
• IT and system maintenance providers

These service providers are contractually bound to use personal data only as necessary to provide services to us and in accordance with our instructions.

5.3 Affiliates and Corporate Restructuring

We may share your personal data with our corporate affiliates, subsidiaries, and parent company for purposes consistent with this Privacy Policy.

If SHPD is involved in a merger, acquisition, divestiture, restructuring, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.

5.4 Legal Compliance and Protection

We may disclose your personal data if we believe in good faith that such disclosure is necessary:

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To enforce our Terms and Conditions and other agreements, including investigation of potential violations
• To detect, prevent, or address fraud, security, or technical issues
• To protect the rights, property, or safety of SHPD, our users, or the public
• To respond to an emergency that we believe in good faith requires us to disclose information

5.5 With Your Consent

We may share your personal data with third parties when you have given us your consent to do so. For example, we may display your testimonials or endorsed quotes along with your name. If you wish to update or delete a testimonial, you can contact us using the information provided in this Privacy Policy.

5.6 Aggregated and De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for various purposes, including business intelligence, analytics, research, and improving the Services.

6International Data Transfers

SHPD operates globally, which means your personal data may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal data internationally, we take appropriate safeguards to ensure that your data receives an adequate level of protection. These safeguards may include:

• Transferring data to countries that have been deemed to provide an adequate level of protection by applicable data protection authorities
• Implementing standard contractual clauses approved by relevant data protection authorities
• Using approved certification mechanisms or codes of conduct
• Obtaining your explicit consent in specific circumstances

By using the Services, you consent to the transfer of your personal data to countries outside your country of residence, including to the United States, where different data protection standards may apply.

7Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, resolving disputes, enforcing our agreements, and protecting our legal interests.

The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you and the period for which we provide the Services to you
• Whether there is a legal obligation to which we are subject (e.g., certain laws require us to keep records of your transactions for a specified period)
• Whether retention is advisable in light of our legal position (e.g., in connection with statutes of limitations, litigation, or regulatory investigations)

When we no longer need to retain your personal data, we will either delete it or anonymize it. If this is not possible (for example, because your personal data has been stored in backup archives), we will securely store your personal data and isolate it from any further processing until deletion is possible.

8Your Data Protection Rights

Depending on the laws applicable to your jurisdiction, you may have certain rights with respect to your personal data:

8.1 Access and Portability

You have the right to request a copy of the personal data that we hold about you. You may also have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller.

8.2 Rectification

You have the right to request that we correct any inaccurate or incomplete personal data that we hold about you. You can update many types of personal data directly through your account settings.

8.3 Erasure

You have the right to request that we delete your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent on which processing is based.

8.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or when you have objected to processing and the verification of overriding grounds is pending.

8.5 Objection to Processing

You have the right to object to the processing of your personal data in certain circumstances, such as when the processing is based on our legitimate interests or when your data is processed for direct marketing purposes.

8.6 Withdrawal of Consent

Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

8.7 Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except in certain circumstances permitted by law.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@shpd.com or by mail at the address provided in the "Data Controller" section. We may need to verify your identity before responding to your request. We will respond to your request within the timeframe prescribed by applicable law.

Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.

8.9 Right to Complain

If you are not satisfied with our response to your request or believe our processing of your personal data does not comply with data protection law, you have the right to lodge a complaint with a supervisory authority responsible for data protection in your country.

9Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular backups and data recovery procedures
• Employee training on data security and privacy
• Incident response plans
• Physical security measures for our facilities

While we strive to protect your personal data, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any actions taken using your account.

If you become aware of any security breach or unauthorized access to your account, please notify us immediately at security@shpd.com.

10Children's Privacy

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at privacy@shpd.com. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable laws. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on the Services prior to the changes becoming effective. We encourage you to periodically review this Privacy Policy for the latest information on our privacy practices.

The date at the top of this Privacy Policy indicates when it was last updated. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Officer at: