Last Updated: May 29, 2025
Welcome to SHPD. These Terms and Conditions ("Terms") constitute a legally binding agreement between you and SHPD Global Services Ltd., its subsidiaries, affiliates, successors, and assigns (collectively, "SHPD," "we," "our," or "us") governing your access to and use of the SHPD platform, including our website, mobile applications, and all related services, features, content, and products provided by SHPD (collectively, the "Services").
BY ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.
We reserve the right to modify these Terms at our sole discretion at any time. If we make material changes to these Terms, we will provide notice through the Services, via email, or by other means to provide you the opportunity to review the changes before they become effective. Your continued use of the Services after we publish or send a notice about our changes to these Terms means that you are consenting to the updated Terms.
For clarity and consistency throughout these Terms, the following definitions shall apply:
These Terms and Conditions, together with the Privacy Policy, Community Guidelines, and any other agreements or policies referenced herein or that we otherwise notify you are applicable, all of which are incorporated by reference.
A registered user who offers to transport Items on behalf of Senders during their pre-planned travel journeys in exchange for compensation.
A registered user who wishes to have Items transported from one location to another and is willing to pay a Traveler for this service.
Any physical object that a Sender wishes to have transported by a Traveler, subject to the restrictions set forth in these Terms.
The fee that SHPD charges for facilitating the transaction between the Traveler and Sender, calculated as a percentage of the Transportation Fee.
The amount paid by the Sender to the Traveler for the transportation of an Item, as agreed upon through the Services.
Any and all rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all applications, renewals, extensions and restorations thereof.
The agreement between a Sender and a Traveler for the transportation of an Item, including the Transportation Fee, pickup location, delivery location, delivery date, and any other terms agreed upon through the Services.
To use the Services, you must be at least 18 years of age and capable of forming a binding contract with SHPD. By accessing or using the Services, you represent and warrant that you meet all eligibility requirements. The Services are not available to users who have been temporarily or permanently suspended from the SHPD platform.
To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. SHPD reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify SHPD immediately of any unauthorized use of your account or any other breach of security. SHPD cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement. You acknowledge that SHPD may use various verification methods to confirm your identity and may request additional identification documents or information at any time.
To ensure the safety and security of our platform, we may require users to verify their identity through various means, which may include but are not limited to: verification of email address, phone number, submission of government-issued identification documents, and linking to validated social media accounts. You acknowledge that failing to complete required verification steps may limit your ability to use certain features of the Services.
You may not create or maintain more than one account with SHPD. Additionally, you may not assign or otherwise transfer your account to any other person or entity. If SHPD determines that you have created multiple accounts, we reserve the right to merge or terminate such accounts at our sole discretion.
SHPD operates a platform that connects Travelers with Senders. SHPD does not provide transportation services, nor does it act as a carrier, freight forwarder, broker, or agent for any user. SHPD's role is limited to facilitating the connection between users who wish to enter into a Delivery Arrangement.
SHPD does not guarantee the availability of any Traveler or the ability to deliver any Item within a specified timeframe. The Services are provided on an "as is" and "as available" basis, and the availability of Travelers and successful completion of Delivery Arrangements are subject to various factors beyond SHPD's control.
If you use the Services as a Traveler, you agree to:
If you use the Services as a Sender, you agree to:
You agree not to engage in any of the following prohibited activities in connection with the Services:
The following categories of Items are strictly prohibited from transportation through the Services. This list is not exhaustive, and SHPD reserves the right to refuse any Item at its sole discretion.
Important Notice:
Attempting to ship prohibited Items may result in immediate account termination, reporting to relevant authorities, civil liability, and potential criminal prosecution. It is your responsibility to ensure that all Items comply with the laws and regulations of all countries involved in the transportation route.
SHPD facilitates payments between Senders and Travelers through our secure payment system. When a Sender and Traveler agree to a Delivery Arrangement, the Sender must pay the agreed Transportation Fee plus any applicable Platform Fees through the Services. SHPD will hold these funds in escrow until the Delivery Arrangement is completed.
SHPD charges a Platform Fee for facilitating Delivery Arrangements through the Services. The Platform Fee is calculated as a percentage of the Transportation Fee and is automatically included in the total amount paid by the Sender. The specific percentage charged may vary based on factors such as the value of the Item, the distance of transportation, the complexity of the Delivery Arrangement, and other considerations.
Current Platform Fees are displayed at the time of booking and may be updated from time to time at SHPD's discretion. Any changes to the Platform Fee structure will be communicated to users before they take effect.
After the Traveler confirms delivery of the Item and the Sender confirms receipt, SHPD will release the Transportation Fee (minus the Platform Fee) to the Traveler's account. The Traveler may then withdraw these funds according to the available withdrawal methods and subject to any applicable withdrawal fees or minimum withdrawal amounts.
If the Sender does not confirm receipt within 48 hours after the Traveler confirms delivery, and no dispute has been initiated, SHPD may automatically release the funds to the Traveler.
You are solely responsible for determining and paying any taxes that may apply to your transactions on the Services, including but not limited to income taxes, sales taxes, value-added taxes, customs duties, and any other government-imposed fees or charges.
SHPD may be required by law to collect and remit certain taxes on behalf of users, which will be clearly indicated during the payment process. SHPD may also be required to report transaction information to tax authorities in various jurisdictions.
Travelers acknowledge that income earned through the Services may be taxable and may require them to register as independent contractors or businesses in certain jurisdictions.
All payments processed through the Services are denominated in the currency specified during the transaction process. If your payment method is denominated in a different currency, your payment provider may convert the payment amount at an exchange rate and may charge additional conversion or transaction fees.
Refunds and cancellations are processed according to the following policies:
| Cancellation Timing | Sender Refund | Traveler Payment |
|---|---|---|
| More than 48 hours before pickup | 100% refund (minus processing fees) | No payment |
| 24-48 hours before pickup | 80% refund | No payment |
| Less than 24 hours before pickup | 50% refund | No payment |
| Traveler cancellation (any time) | 100% refund | No payment |
| Item rejected at pickup (prohibited) | 80% refund | Cancellation fee |
| Delivery failure (Traveler fault) | 100% refund | No payment |
| Delivery failure (Sender fault) | No refund | Full payment |
If a dispute arises regarding a Delivery Arrangement, either party may initiate the dispute resolution process by contacting SHPD's support team within five (5) business days of the scheduled delivery date. SHPD will review the dispute and may request additional information, documentation, or evidence from the parties involved.
Common disputes that may be addressed through SHPD's dispute resolution process include, but are not limited to:
To support a dispute claim, you may be required to provide:
You agree that SHPD has the sole authority to determine the outcome of any dispute based on the evidence provided and the applicable policies. SHPD's decision may include:
For any dispute not resolved through SHPD's internal dispute resolution process, you agree to resolve the dispute through binding arbitration rather than in courts of general jurisdiction. The arbitration shall be conducted by a single arbitrator in accordance with the commercial arbitration rules of the International Chamber of Commerce.
This arbitration agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, nor does it prevent you from seeking remedies in small claims court for disputes or claims within the jurisdiction of such court.
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (a) no arbitration or proceeding shall be joined with any other; (b) there is no right or authority for any dispute to be arbitrated or resolved on a class action basis; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
These Terms and any action related thereto will be governed by the laws of the United Kingdom without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms will be the courts located in London, United Kingdom, and you waive any objection to jurisdiction and venue in such courts.
The Services, including all content, features, functionality, and user interfaces, are owned by SHPD or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Nothing in these Terms grants you any right, title, or interest in or to the SHPD Intellectual Property.
Subject to your compliance with these Terms, SHPD grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal, non-commercial use. You may not use the Services for any other purpose without SHPD's prior written consent.
You may not:
When you submit, upload, transmit, or display content through the Services ("User Content"), you grant SHPD a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in connection with operating and providing the Services.
You represent and warrant that: (a) you own the User Content or have the right to grant the rights and licenses specified in these Terms; and (b) the User Content does not violate these Terms or any rights of any other person or entity, including any intellectual property rights, rights of privacy or publicity, or contractual rights.
If you provide SHPD with any feedback, suggestions, improvements, enhancements, or feature requests relating to the Services (collectively, "Feedback"), you grant SHPD a perpetual, irrevocable, non-exclusive, royalty-free, fully-paid, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Feedback in any manner and for any purpose.
If you believe that any content on the Services infringes your copyright, please notify SHPD by providing the following information:
Notices of copyright infringement should be sent to legal@shpd.com with the subject line "Copyright Infringement Notice."
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SHPD DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SHPD MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE CONTENT AVAILABLE ON OR THROUGH THE SERVICES OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES. SHPD ASSUMES NO LIABILITY OR RESPONSIBILITY FOR (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
IN NO EVENT SHALL SHPD, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER RESULTING FROM (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT SHPD IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
IN NO EVENT SHALL SHPD'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO SHPD IN THE SIX (6) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED POUNDS STERLING (£100).
You agree to defend, indemnify, and hold harmless SHPD, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Services; (ii) your violation of any term of these Terms; (iii) your violation of any third-party right, including without limitation any copyright, property, or privacy right; (iv) any claim that your actions caused damage to a third party; or (v) your violation of any applicable laws, rules, or regulations. This defense and indemnification obligation will survive these Terms and your use of the Services.
If you have a dispute with one or more users of the Services, you release SHPD (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
These Terms commence on the date you first use the Services and remain in full force and effect while you use the Services, unless terminated earlier in accordance with these Terms.
You may terminate these Terms at any time by closing your account, discontinuing your use of the Services, and providing SHPD with a notice of termination. If you terminate these Terms, you remain liable for all outstanding obligations related to the Services, including any pending Delivery Arrangements, fees, or other charges incurred before termination.
SHPD may terminate or suspend your account and these Terms at any time, for any or no reason, without prior notice or liability. Without limiting the foregoing, SHPD may terminate or suspend your account if you breach any terms or conditions of these Terms, engage in illegal activity, create risk or possible legal exposure for SHPD, or if SHPD is unable to verify or authenticate any information you provide.
Upon termination of these Terms, your right to use the Services will immediately cease. SHPD shall not be liable to you or any third party for termination of your access to the Services. Upon termination:
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability, and dispute resolution provisions.
These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and SHPD concerning your use of the Services and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and SHPD with respect to the Services.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The remaining provisions shall not be affected or impaired thereby and shall remain valid and enforceable to the fullest extent permitted by law.
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by SHPD without restriction. Any assignment attempted in violation of these Terms is void.
SHPD shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including, but not limited to, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
The failure of SHPD to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of SHPD. No waiver of any provision of these Terms shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver.
Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, employment, or fiduciary relationship between you and SHPD. Neither party shall have the authority to bind the other in any manner whatsoever.
Any notices or other communications provided by SHPD under these Terms, including those regarding modifications to these Terms, will be given: (i) via email to the email address you provide; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions about these Terms or the Services, please contact us at:
SHPD Global Services Ltd.
Attn: Legal Department
Email: legal@shpd.com
Address: 123 Technology Plaza, Suite 400
London, EC2A 1NP, United Kingdom
© 2025 SHPD Global Services Ltd. All rights reserved.